FAQs / Help
If there are spaces available you can book on the day, but if we are full, then unfortunately you will not be able to. If you arrive at the Old Royal Naval College and we are sold out for that day, you can book for a future date.
Please phone 020 8269 4799 or email firstname.lastname@example.org
No pets please, only assistance dogs will be admitted.
Yes please! If you’re a UK tax payer, please fill in the Gift Aid declaration when you buy your tickets and you’ll help us to carry out more conservation work.
All tickets are non-refundable.
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit us in place of a ticket.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.