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FAQs / Help

Can I purchase a ticket at the Old Royal Naval College on the day?

If there are spaces available you can book on the day, but if we are full, then unfortunately you will not be able to. If you arrive at the Old Royal Naval College and we are sold out for that day, you can book for a future date.

How can I get in contact with you?

Please phone 020 8269 4799 or email boxoffice@ornc.org

Can I bring my pet?

No pets please, only assistance dogs will be admitted.

Can I Gift Aid my ticket?

Yes please! If you’re a UK tax payer, please fill in the Gift Aid declaration when you buy your tickets and you’ll help us to carry out more conservation work.

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit us in place of a ticket. 

Do you issue refunds?

All tickets are non-refundable. 

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.