Terms & Conditions
Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Old Royal Naval College and yourself.
Online bookings for daytime tickets
Please ensure you have selected the correct tickets when booking. Please also ensure you have selected the correct date and number and type of tickets required. Once purchased tickets are not refundable.
Your confirmation email or ticket must be produced upon entry.
Disabled visitors are entitled to be accompanied by one free carer. Please select a Carer ticket where possible or contact the Box Office to pre-book on 0208 269 4799 or email email@example.com
Proof of entitlement to concessions will be requested upon entry.
Ticketed events such as special tours, lectures and talks are only valid for the date, time and activity shown on your ticket and/or confirmation email.
Photocopies of your ticket(s) will not be accepted.
Lost or damaged tickets will not be replaced.
Your ticket(s) or reservation has no monetary value and is not for resale.
The Old Royal Naval College reserves the right to refuse admission or to ask the ticket holder to leave the premises at any time.
We collect information about you to process any orders (which may include contacting you to advise of any situation which may directly effect your visit. We will also use this information to manage any accounts and, if you agree by giving us your consent, to contact you with updates about our latest news, events and offers which we think may be of interest to you. We will store the data you supply securely
If you have signed up to hear more from us, we may also use your information to improve the relevancy of our marketing communications. We will never sell your information or share it with third parties for their marketing purposes.
We will keep your personal information regarding online ticket purchases for two years.
Children under 16 must be accompanied and supervised by an adult over 18 at all times.
Photography is permitted for private use only and subject to restriction where stated.
Commercial filming is not permitted without prior permission from The Old Royal Naval College.
Promotional offers are valid only as stated and cannot be used in conjunction with any offers, discounts or promotions unless they are a specific online offer, discount or promotion.
Additional terms and conditions for group bookings
Parties of 10 or more adults constitute a group. A bulk-buy discount applies to groups of between 10 and 25 people. For groups larger than 25, or those who want private access, contact and booking must be made with our Box Office.
We can not guarantee access to our multi-media guides for groups. We therefore recommend booking one of our expert guides so you can get the most out of your experience.
Self-led tour groups will be given a route that they can so that we can still maintain access for a individual ticket holders. This means that self-led groups will not have access to the Skittle Alley or other small spaces with limited access.
All pre-booked groups are required to pay in full within 7 days of booking confirmation. If payment isn't received the booking will be cancelled.
All Private Guided Tours require 14 days cancellation notice. This is because we need to book our guides.
Cancellation of Group Bookings more than 14 days prior to event are eligible for a 50% refund of the fee.
Cancellation of Group Bookings within 14 days of the booking will not be refunded.
The Old Royal Naval College reserve the right to refuse entry, terminate a visit, close public areas or restrict access to areas within the site at short notice or without prior warning.