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Terms & Conditions

Terms & Conditions

Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Old Royal Naval College and yourself.

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.
Prices displayed on the site are subject to change without notice.

If we have to cancel your tour due to unforeseen circumstances, if you have applied Gift Aid to your ticket, you will be able to book onto another tour where there is availability.  Under HMRC rules, your ticket is not eligible for a refund if you have applied Gift Aid. If you have not applied Gift Aid to your ticket, you will be offered the option of either a refund, or you can book onto another tour where there is availability.

If you decide to cancel your booking, or if you are not able to arrive at the event on time, a refund will not be issued.

Personal health and safety
Purchase of a ticket indicates that you have read and understood the health and safety instructions for access to the observation deck and associated age and height restrictions. You must feel confident that you can ascend and descend the 67 steps to the observation deck and you should contact us if you would like to discuss the accessibility of the observation deck. Further details can be found by reading through our FAQs here

Online Booking
Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.
Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.
Please bring along your booking reference number and/or email print out.
Prices are correct at time of going to press and are subject to change without notification.

Trouble with your purchase? Contact Old Royal Naval College +44 (0)20 8269 4747

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Old Royal Naval College

Company Name: The Greenwich Foundation for the Old Royal Naval College